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Read more about the article Dialogflow 18 – Integrating with Genesys – CCAI

Dialogflow 18 – Integrating with Genesys – CCAI

  • Post author:jamarmu
  • Post published:August 19, 2021
  • Post category:Cloud/Dialogflow/Google
  • Post comments:0 Comments

If you have heard about CCAI you might know that is a solution from Google to integrate with leading Contact Center providers to add AI capabilities that improve their service.…

Continue ReadingDialogflow 18 – Integrating with Genesys – CCAI
Read more about the article Dialogflow CX 3 – Reusable flow to capture data

Dialogflow CX 3 – Reusable flow to capture data

  • Post author:jamarmu
  • Post published:May 12, 2021
  • Post category:Cloud/Google
  • Post comments:0 Comments

One of the nice things about Dialogflow CX is that you can create different flows to isolate different parts of your conversation, have different developers teams working on them, scale…

Continue ReadingDialogflow CX 3 – Reusable flow to capture data
Read more about the article Dialogflow CX 2: Fulfillment, are you still there?

Dialogflow CX 2: Fulfillment, are you still there?

  • Post author:jamarmu
  • Post published:May 12, 2021
  • Post category:Cloud/Google
  • Post comments:0 Comments

Once you move to the new CX GUI and you start playing with it, you will quickly realize that our lovely builtin editor for fulfillments is no longer there, even…

Continue ReadingDialogflow CX 2: Fulfillment, are you still there?
Read more about the article Dialogflow CX 1: Welcome to the new normal

Dialogflow CX 1: Welcome to the new normal

  • Post author:jamarmu
  • Post published:May 12, 2021
  • Post category:Cloud/Google
  • Post comments:0 Comments

With the COVID pandemic still around, the new normal is a mantra that I've heard several times, and if I think about what happened to my job with virtual agents…

Continue ReadingDialogflow CX 1: Welcome to the new normal
Read more about the article Dialogflow 17: Improving Speech recognition

Dialogflow 17: Improving Speech recognition

  • Post author:jamarmu
  • Post published:October 15, 2020
  • Post category:Cloud/Dialogflow
  • Post comments:0 Comments

Hi, In this post we spoke about defining an entity and training phrase in order to recognize and ID. It was key to define a custom entity with the expected…

Continue ReadingDialogflow 17: Improving Speech recognition
Read more about the article Dialogflow 16 – Connecting your agent to Google Sheets

Dialogflow 16 – Connecting your agent to Google Sheets

  • Post author:jamarmu
  • Post published:October 1, 2020
  • Post category:Uncategorized
  • Post comments:8 Comments

Hi, Sometimes having an external database can be overwhelming in a small setup. For an education project I was asked to connect a Dialogflow virtual agent with a spreadsheet, so…

Continue ReadingDialogflow 16 – Connecting your agent to Google Sheets
Read more about the article Dialogflow 15 – Waiting for a process to finish

Dialogflow 15 – Waiting for a process to finish

  • Post author:jamarmu
  • Post published:June 28, 2020
  • Post category:Cloud/Google
  • Post comments:4 Comments

Hi, I’ve had the request to solve this issue a couple of times, so let’s have a post on this. The idea is that for some back-end processes, you might…

Continue ReadingDialogflow 15 – Waiting for a process to finish
Read more about the article Dialogflow 14: Detect an ID

Dialogflow 14: Detect an ID

  • Post author:jamarmu
  • Post published:June 14, 2020
  • Post category:Cloud/Dialogflow/Google
  • Post comments:0 Comments

Hi, I was asked to help with an agent that is able to detect the National ID of a user, so I expended some time testing the options and validating…

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Read more about the article Dialogflow 13 – Multiple question questionnaire

Dialogflow 13 – Multiple question questionnaire

  • Post author:jamarmu
  • Post published:March 15, 2020
  • Post category:Cloud/Dialogflow
  • Post comments:0 Comments

Hi, This week I have been asked to create a questionnaire with several questions, that the user will be answering to then take actions based on the answers. In my…

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Read more about the article Dialogflow 12 – Sending data to BigQuery

Dialogflow 12 – Sending data to BigQuery

  • Post author:jamarmu
  • Post published:November 3, 2019
  • Post category:Cloud/Dialogflow/Google
  • Post comments:0 Comments

Hi, Taking the opportunity of a question I just got I’m writing on the way to send data from our agent to BigQuery. For those of you who don’t know…

Continue ReadingDialogflow 12 – Sending data to BigQuery
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