Dialogflow 18 – Integrating with Genesys – CCAI
If you have heard about CCAI you might know that is a solution from Google to integrate with leading Contact Center providers to add AI capabilities that improve their service.…
Dialogflow CX 3 – Reusable flow to capture data
One of the nice things about Dialogflow CX is that you can create different flows to isolate different parts of your conversation, have different developers teams working on them, scale…
Dialogflow CX 2: Fulfillment, are you still there?
Once you move to the new CX GUI and you start playing with it, you will quickly realize that our lovely builtin editor for fulfillments is no longer there, even…
Dialogflow CX 1: Welcome to the new normal
With the COVID pandemic still around, the new normal is a mantra that I've heard several times, and if I think about what happened to my job with virtual agents…
Dialogflow 17: Improving Speech recognition
Hi, In this post we spoke about defining an entity and training phrase in order to recognize and ID. It was key to define a custom entity with the expected…
Dialogflow 15 – Waiting for a process to finish
Hi, I’ve had the request to solve this issue a couple of times, so let’s have a post on this. The idea is that for some back-end processes, you might…
Dialogflow 14: Detect an ID
Hi, I was asked to help with an agent that is able to detect the National ID of a user, so I expended some time testing the options and validating…
Dialogflow 13 – Multiple question questionnaire
Hi, This week I have been asked to create a questionnaire with several questions, that the user will be answering to then take actions based on the answers. In my…
Dialogflow 12 – Sending data to BigQuery
Hi, Taking the opportunity of a question I just got I’m writing on the way to send data from our agent to BigQuery. For those of you who don’t know…
Dialogflow 11 – Playing audio files and SSML
Hi, One of the options working with Dialogflow and Google Assistant is to use SSML, the HTML of the speach generation languages, to create richer audio content. Google Assistant supports…